Complaints Policy

Saskatoon Panel Upgrades takes customer concerns seriously. This policy explains how homeowners can raise a complaint about our residential electrical panel and service upgrade work, and how we respond.

How to make a complaint

Please contact us as soon as possible with:

• Your name and preferred contact details
• The service address and approximate date of work or inquiry
• A clear description of the concern
• What outcome you are seeking, if known

You can reach us by phone at (306) 912-2696 or through our contact page.

How we handle complaints

We aim to acknowledge complaints promptly and review the details of your concern. Depending on the issue, we may ask for additional information, review project notes or communications, and discuss options for resolution. We will communicate the outcome of our review once it is complete.

What we try to resolve

We address concerns related to communication, scheduling, workmanship within the agreed scope, and misunderstandings about recommended upgrades. Some matters — such as utility requirements, third-party inspections, or work outside an agreed scope — may require clarification of responsibilities before a resolution can be finalized.

Good faith

We expect complaints to be made in good faith with accurate information. Abusive or threatening communications will not be engaged with beyond what is necessary for safety and record-keeping.

If you have a concern, call (306) 912-2696 and we will work with you to understand it.